FAQ
Shipping & Delivery
What are the standard delivery times?
For domestic orders in India, standard delivery takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
When will my order ship?
We strive to process and ship all orders within 1-2 business days from the order date, not including holidays and weekends.
I didn't receive an order confirmation email. What should I do?
Please check your spam/junk folders first. If you still cannot locate the confirmation, contact our support team at bladeproject11@gmail.com with your order details, and we’ll assist you.
Returns & Exchanges
Can I return or exchange sneakers?
We offer a 30-day return window for unworn sneakers in their original condition. Exchanges are subject to availability. Please review our full return policy here.
What about returns/exchanges for apparel and accessories?
Our return and exchange policies may vary by product category and brand. Refer to the specific policies outlined on the respective product pages.
Do you offer expedited shipping?
Yes, expedited shipping is available at an additional cost during checkout for most orders.
Can I cancel my order?
You can request to cancel an order within 12 hours of placement. After that, cancellations are subject to our return policy terms. Contact bladeproject11@gmail.com for assistance.
Product Authenticity & Quality
Are your products 100% authentic and brand new?
Absolutely. We have stringent authentication processes to ensure every item sold on BladeProject is 100% genuine and brand new (unworn).
Payment & Security
Do you offer cash on delivery ?
No, we currently do not offer cash on delivery. All payments must be made online through our secure payment gateways during checkout.
Will my payment information be saved?
No, we do not store any payment details like credit card numbers. All transactions are securely processed by our PCI-compliant payment providers.
Which shipping carriers do you use?
We partner with reputable national and international carriers like FedEx, UPS, and USPS, depending on your location and delivery requirements.
For any other questions or concerns, please reach out to our friendly support team at support@bladeproject.com.